Effective Date: 3 July 2026
Welcome
At Vakaloa Beach Resort Saved By Grace, we believe hospitality begins with trust. When you stay with us, contact us, or visit our website, you are trusting us with your personal information, and we take that responsibility seriously.
This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.
The Information We Collect
When you make a booking, send us an enquiry, or use our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Home address (where required)
- Check in and check out dates
- Number of guests
- Special requests or dietary requirements
- Payment details, which are processed securely through our trusted payment provider
- Messages or enquiries you send us
- Basic website information such as your browser type, device, IP address, and how you use our website
We only collect information that helps us provide you with the best possible experience.
How We Use Your Information
Your information helps us:
- Confirm and manage your booking
- Communicate with you before, during, and after your stay
- Respond to your questions or requests
- Process payments securely
- Improve our website and guest experience
- Meet our legal and financial obligations
If you choose to hear from us, we may occasionally send updates about special offers or news from Vakaloa Beach Resort Saved By Grace. You can unsubscribe at any time.
Sharing Your Information
Your privacy matters to us.
We do not sell or rent your personal information.
From time to time, we may share your information with trusted service providers who help us operate our website, process payments, or manage bookings. We may also share information if required by law or government authorities.
Cookies
Like many websites, we use cookies to help our website work smoothly and to better understand how visitors use it.
Cookies help us remember your preferences, improve website performance, and create a better experience for future visits. You can choose to disable cookies through your web browser, although some parts of the website may not function as intended.
How Long We Keep Your Information
We keep your personal information only for as long as it is needed to manage your booking, provide our services, meet legal obligations, and maintain accurate business records.
Links to Other Websites
Our website may include links to other websites for your convenience. Once you leave our website, we are not responsible for the privacy practices of those sites, so we encourage you to read their privacy policies.
Changes to This Policy
From time to time, we may update this Privacy Policy to reflect changes to our services or legal requirements. Any updates will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, we’d love to hear from you.
Thank you for choosing Vakaloa Beach Resort Saved By Grace. We look forward to welcoming you to our little piece of paradise on the beautiful shores of Tonga.